When Every Phone
Call Means Business…
Billions of voice mail messages are delivered
every work day around the globe. Voice mail saves time, money and
aggravation. It boosts productivity. And customers, vendors, and
employees alike have come to rely on its convenience. Norstar Voice
Mail is like a personal assistant, who:
· Answers your telephone and takes messages
for everyone in your company—with complete accuracy—24
hours a day, 7 days a week;
· Frees employees to concentrate on
the revenue-generating work at hand, confident that they won’t
miss a phone call;
· Gives your customers and suppliers direct access to the
person they want to reach, cutting down on "telephone tag."
They can ask a question or leave information anytime. And since
studies show that 50% of all business calls involve one-way transfers
of information, Voice Mail sends your productivity skyrocketing.
And with up to 1,000 mailboxes and up to 100 hours
of total storage time for greetings and messages, Norstar Voice
Mail can be configured to fit your business needs.
Nothing Beats Full Integration with Norstar
Norstar Voice Mail is seamlessly integrated with
the Norstar business communications system through the Norstar Applications
Module, a strong, flexible PC-based platform. This tight integration
gives you access to features and functionality normally found in
larger systems, such as:
· Message Forwarding
· Timed Delivery of Messages
· Extended Absence Greeting
· Customizable Directory
· Call Screening
· Enhanced Multiple Recipient Addressing
Norstar Voice Mail is integrated with your Norstar
telephone’s LCD Window, so you’re guided through every
step of using Voice Mail. The LCD Window notifies you when you receive
a new Voice Mail message, gives you instant status information,
and more. And with Station-Based Administration, you can easily
program your system from any M7310 or M7324 telephone. Or choose
Norstar Voice Mail Manager, a Windows-based administration tool.
Plus, the Norstar Applications Module supports
up to 32 voice channels, so it can drive multiple integrated applications,
such as Voice Mail plus Fax
Messaging, or Desktop
Messaging. And Norstar Voice Mail also integrates with other
Norstar Applications as well, like Automated
Free Employees To Do Other Work
All you need to manage your incoming calls—and
save a tremendous amount of staff time—is NorstarVoice Mail.
· It’s an Auto Attendant that directs
all incoming calls, even routing them based on Calling Line ID information.
· It’s an Auto Receptionist that answers calls when
you’re busy—it works 365 days a year with no breaks—freeing
up your receptionist to work more with customers, vendors, and visitors.
· And it’s an Information Desk that offers answers
to commonly asked questions through information mailboxes.
Norstar Reliability and Ease of Use
The standard Mean Time Between Failure (MTBF)
is more than 9 years for the Norstar Applications Module. It’s
built to run continuously, with ruggedized components and electric
supply—because you always need access to your Voice Mail system.
Norstar’s standard of reliability has helped make it the best-selling
small system choice of businesses around the world.
Calling Line Indentification Integration
When you subscribe to Calling Line ID from your
local phone company and equip your Norstar system to capture it,
the caller’s number and name, where available, appears on
your Norstar telephone’s LCD Window, so you know who’s
calling before you answer. If it’s not urgent, simply
let the call forward to voice mail. Change your mind at the last
minute? No problem. You can answer a call that’s been forwarded
to voice mail—even while the caller is leaving a message.
With Calling Line ID integration, you can record
up to three personalized greetings per mailbox, each in response
to a specific calling number. And the built-in Auto Attendant will
route up to 100 designated calling numbers to extensions, or mailboxes
based on the caller’s number. Plus, the caller’s name
and number are saved in the voice mailbox along with the message.
If Caller ID with name delivery isn’t available
in your area, try the Call Screening feature. When an external caller
inputs your extension, the Auto Attendant asks for the caller’s
name, and records the reply. Then the call is transferred to you,
along with the caller’s spoken name. You can then choose to
answer or forward the call to Voice Mail.
That’s easy with Norstar Voice Mail’s
off-premise message notification feature. This handy feature will
search up to five different phone or pager numbers to locate your
salesperson—no matter where they are.
Off-premise notification can be programmed with
the salesperson’s pager and cell phone numbers so if an important
call comes in, Norstar Voice Mail will try the pager number, then
try the cell phone number until someone answers. If the salesperson
should miss all these attempts, a Non-Delivery Notification will
be placed in the salesperson’s mailbox.
Toll Fraud Prevention
Toll fraud costs businesses billions of dollars
every year. But Norstar Voice Mail has toll fraud prevention measures
that can help your company eliminate this problem.
For example, Norstar Voice Mail’s Set-Based
Restriction feature lets you limit the kind of outgoing calls put
through any mailbox in your system. You have complete control over
which mailboxes can call long distance numbers.
Plus, your Norstar Voice Mail system is secure
against "hackers" because users must enter a new password
twice. The system also lets you require users to update their passwords
on a 30, 60, or 90 day basis for added security.