Lazer Telecommunications Inc. (LTI) is pleased to provide the following manuals and documentation for our customers to download and use. These files are in .pdf (Adobe Acrobat) format and require the Adobe Acrobat Reader, which is available for free at www.adobe.com.To download the file, right click the link and choose "Save Link (Target) As".

Mike's Quick References Sheets

Phone System Admin - ICS 2.0 and higher Software: How to change Set Relocation, set names, etc.

Phone System Admin - DR5 and R1T1 Software: How to change Set Relocation, set names ,etc.

Voicemail Box Admin: How to add, change mail boxes and reset passwords.

Voicemail Main Greetings and Auto Attendant Admin: How to change main company greetings.

Voicemail CCR Tree Admin: Steps on how to make and save changes to CCR Tree.

 

Norstar User References

ICS Feature Card*: Lists all of the phone feature codes and gives explanation on how to use.

Voicemail Quick Reference Card*: List voicemail options, first time setup, recording greetings.

First Day Using Phones - Reference Sheet: The perfect "New Employee Cheat Sheet".

 

Norstar Phone System Administration Manuals

Modular ICS System Coordinator's Guide*: Master admin guide for changing phone programming.

Compact ICS System Coordinator's Guide*: Master admin guide for changing phone programming.

 

Norstar Voice Mail Administration Manuals

Flash Voicemail Setup and Operations Guide*: Admin for changing mailboxes & greetings.

Flash Voicemail Reference Guide*: Extended user manual for mailbox users.

NAM Voicemail Setup and Operations Guide*: Admin for changing mailboxes & greetings.

NAM Norstar Voicemail Reference Guide*: - Extended user manual for mailbox users.

 

Norstar Phone Button Label Templates (Excel Spreadsheets - Microsoft Excel required)

M7XXX Series Phones: Template to type labels for M series phones (boxy phones).

T7XXX Series Phones*: Template to type labels for T series phones (new euro style).


*These documents may take a few minutes to load due to their size.



Common Troubleshooting Questions and Answers

Q: How do I find out what Ext # a phone is?
A: On that phone, press Feature * 0, then press the intercom button.

Q: How to I change the time and date on our phones?
A: View both of the sheets below and follow the steps that match what you see in your display.

· New-Phone System Admin
· Old-Phone System Admin

Q: How do I fix a locked mail box?
A: View the Voicemail Box Admin sheet and follow the steps to reset a mailbox password.

Q: How do I program my memory buttons?
A: There are 3 options of what to program on a button.

· To program an outside speed dial number, press Feature * 1, press the button, type in the number and press #.
· To program an Ext speed dial, press Feature * 2, press the button, type in the Ext number.
· To program a Feature on to a button, press Feature *3, press the button, press Feature, then the code.

Q: What's wrong with my phone if the display always says one thing no matter which button I press?
A: Whenever you phone only does one thing or displays on thing, that means a button on your phone is stuck. Make sure all button fully pop up after being pressed.

 

1048 Serpentine Lane, Suite #306, Pleasanton CA 94566    Ph: 925-462-0505    Fax: 925-462-8258    Email:

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LTI is not affiliated with Nortel Networks, Norstar or Northern Telecom.